Job Requirements
Key Responsibilities
System Administration and Configuration
- Administer Dayforce across enabled modules, including Core HR, Payroll, Workforce Management, Benefits, Recruiting and Talent.
- Configure and maintain workflows, business rules, forms, organizational structures and reference data.
- Translate approved business requirements into system changes, considering regional needs and global consistency.
- Maintain configuration documentation and operating procedures.
User Support and Issue Resolution
- Investigate and resolve system issues escalated by HR Services, Payroll and other support teams.
- Troubleshoot configuration, access and data issues, coordinating with IT, Dayforce and external partners as needed.
- Track support requests, communicate progress and identify recurring issues that require a lasting fix.
- Create practical guidance that helps users complete tasks and reduces repeat questions.
Security and Data Quality
- Maintain user roles and access permissions in line with approved security requirements.
- Support access reviews and audits, documenting changes and resolving identified issues.
- Monitor data quality and coordinate corrections with the appropriate owners.
- Handle employee information securely and follow company data protection requirements.
Testing, Releases and Improvements
- Review Dayforce releases and assess their impact on existing processes and configuration.
- Prepare and execute tests for configuration changes, new features and system updates.
- Coordinate user acceptance testing with functional owners and document results.
- Follow change control procedures and support approved deployments.
- Identify opportunities to simplify processes, reduce manual work and improve self-service.
Reporting and Integrations
- Create and maintain operational reports, dashboards and scheduled reporting.
- Help users understand reporting definitions and resolve data discrepancies.
- Monitor integration outcomes and investigate failures with technical owners.
- Support data imports, exports and reconciliation activities.
Implementation and Operational Readiness
- Support configuration validation, data conversion checks and end-to-end testing.
- Document system administration procedures and participate in knowledge transfer from implementation partners.
- Support cutover, go-live and hypercare activities.
- Help establish a sustainable support model with clear ownership and escalation routes.
Required Qualifications
- Three or more years of HRIS administration or related systems experience, including hands-on Dayforce administration or configuration.
- Working knowledge of Dayforce Core HR and at least one additional module, such as Payroll, Workforce Management, Benefits or Recruiting.
- Experience configuring workflows, business rules, security roles and reports.
- Experience troubleshooting system issues, validating data and testing configuration changes.
- Strong analytical skills and attention to detail.
- Ability to explain technical issues clearly to business users.
- Ability to manage competing priorities and collaborate across regions and time zones.
- Bachelor’s degree in information systems, human resources, business or a related field, or equivalent practical experience.
Preferred Qualifications
- Experience supporting a global organization or manufacturing environment.
- Participation in a Dayforce implementation or transition to ongoing support.
- Familiarity with payroll and timekeeping processes in the US, UK or Canada.
- Experience with integration monitoring, data migration and reconciliation.
- Dayforce training or relevant certifications.
- Experience supporting a transition from Workday to Dayforce.
Measures of Success
- System issues are resolved promptly, with fewer recurring problems.
- Configuration changes are tested, documented and delivered accurately.
- Employee data and access permissions remain reliable.
- Releases and updates are introduced with minimal disruption.
- Employees, managers and HR teams can complete routine tasks with less manual support.
From the posting on Alkegen's job site. Read the original before you apply.