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Senior Solutions Developer - Business Intelligence and Analytics

M&T Bank, Buffalo, NY

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Pay
$97K to $162K a year
Work setup
Not stated
Level
Senior
Experience asked
4+ years
Field
Data
Posted
today
Last checked
today, still open

Overview:

Responsibilities involve designing, implementing, and maintaining ServiceNow Platform Analytics and Reporting solutions to drive strategic and accurate decision making, with a focus on CMDB performance health and KPI/Metrics.


Primary Responsibilities:

  • Design and implement advanced Platform Analytics solutions including custom reports, visualizations and interactive dashboards within ServiceNow
  • Create and maintain various types of ServiceNow performance indicators, breakdowns, targets, widgets and dashboards, as specified by business partners and other related teams
  • Create/modify scripts and database views for use in analytics
  • Collaborate with stakeholders and other technological teams to understand and document their needs and requirements.
  • Identify and manage opportunities for analytics improvement initiatives
  • Establish and maintain a platform-wide governance framework for ServiceNow Platform Analytics
  • Ensure the technical environment for dashboards are available and functioning as needed (i.e., appropriate Report Sources or Database Views)
  • Mentor the organization of Platform Analytics services, concepts, policies, and procedures, including training for applicable groups
  • Ensure the accuracy and completeness of CMDB data, addressing errors and identifying root causes and assist in developing solutions with engineering staff.
  • Identify opportunities for process improvement and automation within the CMDB and related processes.
  • Assist in documenting CMDB processes when needed as well as providing training to other technical staff and management
  • Adhere to M&T internal control standards, including participation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Develop a thorough understanding of technology and its functions, processes and operations. Remain current on business and market trends that may affect the Department and business lines.
  • Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
  • Promote an environment that supports diversity and reflects the M&T Bank brand.

Education and Experience Required:

Combined minimum of 6 years’ higher education and/or work experience in systems design, management and/or architecture.


Education and Experience Preferred:

Bachelor’s degree in Computer Science or Computer Engineering

Minimum 4 years’ professional experience in a technical engineering position involving infrastructure design technologies, data management and interchange, system design and/or development for complex applications

  • Ability to translate complex business and functional requirements into structured high-quality implementations using any variety of industry standard approaches
  • Advanced technical and analytical skills
  • Advanced problem solving and troubleshooting skills, including identification of root causes
  • Advanced knowledge and advanced expertise in industry and/or vendor technologies
  • Able to solicit, gather, document, and analyze system specifications and requirements
  • Ability to work independently and collaboratively with others in a team environment
  • Ability to use effective facilitation skills and techniques to elicit and review requirements from a diverse range of stakeholders and group size
  • Understanding of how supported technologies interact with other systems and services
  • Excellent written and verbal communication skills
  • Effective influencing skills
  • Process-oriented, adaptable, logical thinker
  • Able to learn independently and quickly in a rapid pace environment
  • Knowledge of ServiceNow development techniques and JavaScript
  • Knowledge of the ServiceNow CMDB processes and functions, including Discovery and HAM/SAM
  • Experience with data modeling, metrics, KPI and KRI
  • Understanding of data visualization principles (effective charts and story telling with data)
  • Familiarity of agile principles a plus
  • Strong understanding of ServiceNow CMDB concepts, ITIL processes, and automation technologies
  • Experience with other BI tools a plus
  • Completed ServiceNow training in System Administrator/Platform Analytics/Discovery/HAM/SAM
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $97,100.00 - $161,800.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America

From the posting on M&T Bank's job site. Read the original before you apply.