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Summary

In this role, you will support the operation, adoption, governance, and continuous improvement of Vizient’s enterprise AI capabilities, with a strong focus on Microsoft 365 Copilot, Copilot Studio, and the broader Microsoft 365 ecosystem. You will help administer and support AI platforms, agents, integrations, and controls while using operational and adoption data to understand how these technologies are being used and where they can deliver greater value. This role combines hands-on AI platform support, Microsoft 365 technologies, automation, analytics, and operational reporting. The ideal candidate is passionate about enterprise AI and enjoys working across technology and business teams to help introduce, operate, measure, and improve AI capabilities in a secure and scalable way.

Responsibilities

Support the day-to-day operation and administration of Microsoft 365 Copilot, Copilot Studio, and related enterprise AI capabilities.
Support the configuration, rollout, testing, and ongoing management of Copilot and AI capabilities across Microsoft 365.
Help administer Copilot Studio environments, agents, connectors, integrations, and enterprise controls in partnership with platform, security, and governance teams.
Work with business teams to understand AI use cases and help translate them into practical solutions using approved enterprise platforms.
Assist with evaluating, testing, and introducing new Copilot, Copilot Studio, Microsoft 365, and enterprise AI capabilities.
Support troubleshooting and operational issues related to Copilot, agents, integrations, access, and AI services.
Monitor Copilot and AI adoption, usage, licensing, consumption, cost, capacity, and operational health.
Develop and maintain Power BI dashboards and reporting that provide visibility into AI adoption, utilization, performance, cost, capacity, and business value.
Analyze AI operational and adoption data to identify trends, risks, opportunities, and areas for improvement.
Support AI governance through reporting and visibility into how AI capabilities, agents, connectors, and data access are being used.
Support forecasting, budgeting, licensing, capacity planning, and financial reporting for enterprise AI services.
Use automation and AI to improve the administration, reporting, and support of the enterprise AI environment.
Partner with Microsoft 365, security, architecture, finance, governance, and business teams to support enterprise AI capabilities.
Maintain operational documentation, reporting, and processes needed to support enterprise AI services.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, Information Systems, Data Analytics, Business Technology, or a related field required.
2 or more years of experience supporting Microsoft 365, cloud platforms, enterprise applications, analytics, automation, or a related technology function required.
Experience with Microsoft 365 and an understanding of enterprise administration, identity, security, data, and collaboration technologies required.
Hands-on experience with Microsoft Copilot, generative AI, automation, or related AI technologies required.
Experience working with reporting, platform telemetry, usage data, or operational metrics required.
Strong analytical, problem-solving, and troubleshooting skills required.
Ability to work across technical and business teams and translate business requirements into practical technology solutions required.
Strong communication skills with the ability to explain technical concepts and findings to both technical and business audiences required.
Must be willing to work in the office three days a week.

Preferred Experience

Experience with Microsoft 365 Copilot and Copilot Studio preferred.
Experience with Power Platform, Power Automate, connectors, agents, or Microsoft Graph preferred.
Experience with Power BI, Power Query, DAX, SQL, or similar analytics and reporting capabilities preferred.
Familiarity with Microsoft 365 administration, identity, security, compliance, and data governance preferred.
Experience supporting enterprise AI governance, adoption, licensing, consumption, cost management, or operational reporting preferred.
Familiarity with Azure AI services, Microsoft Fabric, Databricks, or related enterprise data and AI platforms preferred.
Experience with scripting or automation using PowerShell or Python preferred.
Experience working in the healthcare industry or another regulated environment preferred.

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Estimated Hiring Range:

At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $77,400.00 to $135,400.00.

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.

From the posting on Vizient's job site. Read the original before you apply.