Project Manager Information Technology

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HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

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Compensation Range

What you will be doing

The Project Manager is responsible for the end-to-end delivery of large-scale healthcare technology projects associated with new construction, facility activations, renovations, practice expansions, and enterprise technology initiatives. This role oversees all phases of project execution including planning, budgeting, procurement, supply chain management, infrastructure deployment, application readiness, operational readiness, go-live activation, and stabilization support.

The Project Manager coordinates the deployment of physical technology infrastructure, end-user computing devices, network and telecommunications systems, audiovisual systems, security technologies, and clinical applications. In addition, the role is responsible for overseeing the implementation and activation of electronic medical record (EMR) and clinical systems, ensuring operational, technical, and application workstreams remain synchronized throughout the project lifecycle.

This role serves as the primary point of accountability between Information Technology, Clinical Operations, Facilities, Design & Construction, Finance, Vendors, Application Teams, and Executive Leadership to ensure technology and operational readiness milestones are successfully achieved.

Who will love this job:

• An organizer who will keep multiple projects running on time and budget while balancing competing tasks for yourself and others.

• A strategist who will assist in project planning and execution. Understanding key goals and satisfying a diverse group of stakeholders and their priorities.

• An adapter who is comfortable working as part of a team-based portfolio and supporting other’s work-styles and requests for custom materials.

• A collaborator who will liaise and coordinate across the organization and be a primary point of contact for internal and vendor team members.

• A proud evangelist who will advocate project management principles, and the ability to transfer that knowledge to HSS staff and end-users through the creation of best-practice materials.

• A communicator and presenter who will effectively provide concise status updates on all projects and represent the team in management venues.

What you’ll do:

• Be a project manager as a part of the IT Portfolio Office, reporting to the Director of Strategic Growth, to support Enterprise strategic initiatives within the Technology Department’s Portfolio. Specifically, the Strategic Growth portfolio support new construction, renovations, relocations, and physician onboarding

• Have a deep understanding of workflows and hospital operations to be a strategic partner to the wider business, acting as the primary interface between IT, Informatics, and Operations.

• Ensure organizational alignment with the Enterprise PMO across cross-portfolio objectives and advising hospital leaders.

• Create and maintain project tools and processes based on best practices for cross-team use: project plans, issue and enhancement trackers, training companions, agenda templates, executive engagement/escalation, change management, etc.

• Develop and maintain project management training for the department, including consultative services.

• Strategize and oversee the development, implementation, and maintenance lifecycles of multiple projects simultaneously, including:

• Plan and Execute:

• Understand design documents, construction drawings, technology standards, and infrastructure requirements to influence project plans.

• Develop and manage capital and operating budgets for strategic growth projects, tracking project expenditures, purchase orders, contracts, invoices, and change orders.

• Coordinate procurement activities for infrastructure, telecommunications, end-user devices, audiovisual systems, clinical technologies, and software solutions.

• Facilitate the completion of project scope/resource requirements, project charter, and lessons learned documentation.

• Define and tracking all tasks, milestones, and deliverables.

• Manage project deadlines and hold the team accountable for deliverables, including software/integrations (Epic EMR), hardware, network infrastructure, telecommunications, etc.

• Oversee conversion of provider schedules, appointment templates, and patient access workflows necessary to support new locations or operational transitions.

• Partner with clinical, operational, training, and application teams to ensure workflow readiness and adoption.

• Assist staff with research, meeting scheduling and facilitating, note taking/follow up, and general team coordination.

• Take ownership of issues and the delivery of resolutions. Track all issues and risks with the appropriate tools.

• Monitor and track all projects with the appropriate tools, and report statuses regularly to stakeholder groups.

• Validate designed and standardized deployments against stakeholder expectations and facilitate signoff on final deployment plan, including any updates and revisions needed to other related groups such as construction, planning, budget, or other impacted groups.

• Coordinate structured cabling, MDF/IDF buildout activities, technology room readiness, and infrastructure commissioning.

• Lead all testing events and Operational/Technical sign off, including, but not limited to Unit, Integrated, Device, Technical and Workflow Dress Rehearsals, etc.

• Oversee appointment conversion, cutover planning, assist with communication on application-specific steps related to new facility activation and moves

• Coordinate technology staging, imaging, asset management, deployment, installation, and production cutover activities.

• Manage command center planning, onsite support, and issue escalation processes. Coordinate go-live staffing schedule, coverage, and stabilization.

• Develop plan and ensure completion of technology, operational, and clinical readiness checkpoints prior to activation.

• Learn and Grow:

• Research new methods for enhancing performance, and track project interventions with positive outcomes.

• Complete project assessments to innovate new processes and tools for the organization. Particular ownership of technology standards documentation development and maintenance.

Qualifications:

• A bachelor’s degree at a 4-year institution; preferred majors in computer science, business, or healthcare.

• At least 5 years of experience working as a Project/Program/Portfolio Manager in a high intensity environment; healthcare and Epic experience preferred.

• Demonstrated ability to manage and work well in a team, navigate complicated governance structures, remove roadblocks for team members, and adapt to a constantly changing healthcare environment with competing priorities.

• Proven comfort with strategic planning/capital planning, procurement, risk management, conflict resolution, and change management.

• Experience in healthcare construction, ambulatory center activations, facility relocations, and/or renovations. Expertise in EMR Implementations and their associated activities.

• Excellent interpersonal, oral, and written skills; collaborative; assertive; strategic and tactful.

• Advanced knowledge of the Microsoft suite of products.

• Expertise in project management software (i.e., Jira, Monday.com, Smartsheet) and working knowledge of Lean/Agile practices preferred.

• Willingness to work a flexible schedule according to business requirements.

The ideal candidate will have:

• Epic implementation or activation experience with direct support of Operational Dress Rehearsals (ODRs), Technical Dress Rehearsals (TDRs), Facility Activations, Occupancy Readiness Assessments, Command Center Operations, Ambulatory Practice Openings

• PMP, PgMP, PfMP, PMI-ACP, DASSM, CSM, SAFe Agilist certifications preferred.

• Experience with OKRs preferred.

Non-Discrimination Policy

Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

From the posting on Hospital for Special Surgery (HSS)'s job site. Read the original before you apply.